Shipping Policy

Order Processing

All orders are processed within 1–3 business days after confirmation. Orders are not shipped or delivered on weekends or public holidays.

In case of high order volumes, shipments may experience slight delays. Customers will be notified in case of any significant delay.

Shipping Partners

We use trusted courier partners through Shiprocket to deliver orders across India and selected international locations.

Courier partner selection depends on:

• Delivery location

• Product weight and dimensions

• Service availability

• Estimated delivery timelines (Shiprocket)

Shipping Charges

Shipping charges are calculated at checkout based on:

• Delivery destination

• Package weight

• Courier partner availability

Free shipping may be offered on selected products or minimum order values.

Estimated Delivery Time

Estimated delivery timelines:

• Metro cities: 2–5 business days

• Other cities/towns: 4–8 business days

• Remote areas: 5–10 business days

Delivery timelines may vary during festivals, weather disruptions, or courier operational delays. (Shiprocket)

Order Tracking

Once your order is shipped, you will receive:

• Tracking ID/AWB number

• Courier partner details

• Tracking link via email/SMS/WhatsApp

Customers can track orders in real time through the tracking link provided.

Cash on Delivery (COD)

COD service is available on selected pincodes only and may depend on courier partner availability. Additional COD charges may apply. (Shiprocket)

Failed Delivery & Return to Origin (RTO)

If delivery fails due to:

• Incorrect address

• Customer unavailable

• Refusal to accept order

the shipment may be returned to us (RTO). Additional re-shipping charges may apply for re-dispatch requests. (Shiprocket)

Damaged or Lost Shipments

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery or expected delivery date with:

• Order ID

• Photos of package/product (if damaged)

We will coordinate with the courier partner for resolution.

International Shipping

International shipping availability depends on destination country regulations and courier serviceability. Customs duties, taxes, and import charges (if applicable) must be borne by the customer. (Shiprocket)

Contact Us

For shipping-related support, contact:

Email: care@kearahome.com
Phone: +91 99968 22223
Business Hours: Monday – Saturday, 10 AM – 7 PM

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